Requirements
DocuMine works on all major operating systems and most modern browsers. Please note the below requirements and instructions for usage, account setup, and login.
To log in to DocuMine, you need:
An internet-enabled computer with an up-to-date browser
A user account for DocuMine
Your username and password
The DocuMine URL you got from knecon our your operator.
Contact your operator or the knecon support if you have any questions about your login.
DocuMine supports most modern browsers, especially:
Chrome
Edge
Safari
Make sure you are using the latest version of the respective browser.
To get started with DocuMine, you must first activate your user account. DocuMine offers the following account activation scenarios:
When you log in via Single Sign-on (SSO), you do not use a password that has been created exclusively for DocuMine, but use the access provided by a identity provider.
Starting point: You receive an e-mail with the following subject: "Update Your Account".
Please IGNORE it. Setting a password is not required in the case of SSO.
Open DocuMine in your browser.
Possible result 1: You are redirected to Microsoft Azure which is used as your identity provider.
Azure AD login screen
Possible result 2: The DocuMine login page is displayed.
DocuMine SSO login screen
If you are redirected to Microsoft Azure, authenticate with your company account.
If the DocuMine login page is displayed, please click Azure AD to authenticate with your company account.
You are redirected to a page that says "Account already exists".
Click Add to existing account to connect your SSO account with your local DocuMine account.
"Add to existing account" button
After 1 or 2 minutes, you receive an e-mail with the following subject: "Link Azure AD".
You have 5 minutes to click on the included confirmation link. By clicking this link your account will be connected to the account of your identity provider.
(If the link has expired, please repeat the above steps. Please check the spam folder, if you cannot find the e-mail in your inbox.)
Your account has been activated, and you can start working with DocuMine.
Once your account has been activated, you can log in.
Open your browser.
Enter the DocuMine URL to open the login page.
You must join a workspace to work in DocuMine. When you log in for the first time, enter the workspace you received from your admin.
On all subsequent logins, you select from the previously used workspaces or join a new workspace.
A company can have more than one workspace.
Workspace selection
Enter your username or e-mail and your password.
Click Sign In.
DocuMine login screen
You forgot your password and cannot find a "Forgot password" link on the login page? Please ask the admin to reset your password if that is the case.
If the admin resets your password, you will be required to change it the next time you sign in.
After logging in, you are in the DocuMine user interface.